week 2 reflection

During this week's five days at the Country Club of New Hampshire, I gained valuable insights and developed various skills related to golf course operations. In the first three days, I  focused on tasks such as range maintenance, cart organization, and equipment management. I learned the importance of keeping the range clean by removing divots and picking up balls. I also became familiar with the process of moving and organizing carts to ensure an efficient flow. Additionally, I was introduced to the responsibilities associated with managing the rental clubs, organizing them properly, and sorting the miscellaneous clubs in the old pro shop. These experiences enhanced my understanding of the behind-the-scenes operations at the club. 

On the fourth day, I had the opportunity to deal with customer service-related challenges. I addressed complaints from golfers about slow play and effectively resolved the dispute. This experience highlighted the importance of effective communication and conflict resolution skills in maintaining a positive golfing experience for all players. Furthermore, I had the chance to practice my own golf skills, focusing on improving my swing technique and enjoying a successful round of golf. During the final day, I further expanded my knowledge of customer service and facility management. I assisted older golfers with loading their clubs onto carts, demonstrating attentiveness and helpfulness. Additionally, I learned about financial procedures by accompanying Spanky to the bank for cash deposits. Organizing the pro shop and ensuring a clean and presentable environment for golfers were other tasks that contributed to my understanding of maintaining a professional and organized club atmosphere. 

Overall, my senior project at the Country Club of New Hampshire provided me with a well-rounded experience, encompassing a range of responsibilities from range maintenance to customer service. I acquired skills in cart organization, equipment management, conflict resolution, and customer interaction, which are valuable in the golf industry. These experiences will contribute to my professional growth and understanding of the various aspects involved in operating a golf course.